crowdEngage Blog

Preparing for lockdown - important steps

We've paused billing for venues in England that had reopened after the original lockdown and will now have to close again. You won't be billed for November unless you choose to use crowdEngage to send messages to customers (for example, to notify them of

Welcome Back

Welcome Back to The Bridge

As part of our Welcome Back series, we caught up with Pauline Fallowell, Head of Sales and Audience Insight at The Bridge Theatre, to find out what lessons they’ve learned from reopening.

Welcome Back

Welcome Back to Regent’s Park Open Air Theatre

One of the capital’s largest venues, Regent’s Park Open Air Theatre open their doors for an annual 18 week season… in a normal year, at least. We spoke to Commercial Director Andy Locke to find out how they've found welcoming audiences back in to the theatre after lockdown.

Welcome Back

Welcome Back to Bridlington Spa

In our new Welcome Back blog posts, we're chatting to crowdEngage clients and hearing how they've found reopening post-lockdown. We'll be exploring the challenges the sector is facing and looking at how live events are actually working in practice.

New preorder features in crowdEngage

When theatres reopen, generating additional revenue will be top of mind. crowdEngage has offered seamless preorders for a while, and we've been hard at work on some improvements and new features to make them even better. Realtime orderingWe're most excited about this new feature!

crowdEngage has paused billing for all clients

Yesterday evening was not a good one for anyone involved in the performing arts. As the news of theatre after theatre closing their doors began to circulate, the scale of the challenge ahead was immediately apparent. In response, effective immediately (17th March 2020), we

Quick tips

Improvements to cancelled shows in crowdEngage

In anticipation of the need for performance cancellations and postponements due to the current Coronavirus pandemic, we have just released some changes to improve the way crowdEngage handles cancelled shows. Send messages for cancelled showsPreviously, crowdEngage would skip performances that were marked as cancelled

Case study

Bringing mobile-centred experiences to the MAC

The MAC in Belfast is using crowdEngage to drive bar sales, streamline box office operations and and embed mobile-first thinking into their customer experience strategy.

Quick tips

A Quick Way to Boost Your Post-Show Survey Response Rate

We're all familiar with the post-show survey, either from experience of sending them or of filling them in ourselves. Most of us have also probably been guilty of starting to

Access

Building a Better Access Strategy with Mobile-First Engagement

Learn how theatres and arts organisations can use mobile-first engagement for creative and effective communications with access members.