New preorder features in crowdEngage

New preorder features in crowdEngage

When theatres reopen, generating additional revenue will be top of mind. crowdEngage has offered seamless preorders for a while, and we've been hard at work on some improvements and new features to make them even better.

Realtime ordering

We're most excited about this new feature! You can now choose whether orders are delivered to the bar in one batch (perfect for interval drinks preorders) or in real time as the orders are placed. This opens up lots of possibilities for new order-ahead offerings before, after (or even during!) the show, without queuing.

As crowdEngage is integrated with your ticketing system, the order comes complete with the customer's booking and seat information, making handling orders easy even at venues with multiple bars. It also opens up all kinds of possibilities for things like at-seat service too.

Set opening time for orders

As well as setting the cut-off time for orders, you can now set the opening time too. This works very well in conjunction with the real-time ordering feature as it means you can set preorders for certain menus to open only when the customer is actually at the venue.

Multiple menus for a performance

crowdEngage preordering works by setting up a menu and applying that menu to specific performances. Now you can add multiple menus to each performance, so you don't have to stop at interval orders - get those pre and post-show orders flowing in too! Here's how it looks:

Better browsing

We've added menu sections to make menus easier to browse through. And you can add images to make them impossible to resist...

And it's still seamless

There's no app to download. Customers don't have to log in, or even register. crowdEngage supports both Apple Pay and Google Pay, as well as credit and debit cards.

crowdEngage sends each customer a link to their mobile tickets. From there, customers can place orders, share tickets, and get important performance information. Here's how easily customers can browse through a menu and place an order:

If you’re interested in seeing how crowdEngage can support your organisation, get in touch.
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