crowdEngage

Engage audiences before they arrive for the show

Venues use crowdEngage to send customers handy reminders with queue-busting mobile tickets and interval drinks pre-ordering.
Find out how it works
How it works
1
Before the performance, the customer receives a text
Messages are scheduled to send at a set time, relative to the start of each performance. Each message is completely customisable and can be personalised based on customer, order, or performance data.
2
They tap to see their mobile tickets
Every message contains a unique, secure link for each customer, which will take them to their mobile tickets. This means they don't have to faff about with printers, or queue to collect from the box office.
3
They're given the option to pre-order interval drinks
From the mobile tickets page, the customer is asked whether they'd like to pre-order drinks or merchandise items. No login required, and with Apple Pay and Google Pay, the order can be completed in seconds.
4
They pick up their order at the interval
The customer receives a text with their collection reference and instructions. At the interval (or whenever you've set as the collection time), the customer heads to the collection point to pick up their order.
Some of our clients
Creating an all-new theatre experience with the Bridge
"crowdEngage has really enhanced our customer-first approach"

Pauline Fallowell
Head of Sales and Audience Insight